At our store, we are committed to providing our customers with high-quality merchandise and a pleasant shopping experience. If you are not satisfied with your purchase in any way, we are here to help!
- Return Eligibility
You can return most items within 7 days of the date of purchase for a full refund, subject to the following conditions:
The item must be unused, unworn, and in its original packaging with all tags attached.
Items must be accompanied by a receipt or proof of purchase.
Some items may not be eligible for the return policy. Please see the item description for details.
- How to Initiate a Return
To initiate a return, please follow the steps below:
Contact Us: Send an email to (frostpine@unsealpro.com) Please include your order number and reason for the return.
Receiving Instructions: Our team will provide you with instructions on how to return your item, including the return address.
Packaging Items: Securely package the item in its original packaging, include your receipt, and attach the provided return label.
Ship the Package: Please ship the package to the address you provided. We recommend that you use a trackable shipping service to ensure delivery. - Refund Process
Once we receive your returned merchandise, we will inspect it and notify you of the status of your refund. We will process your refund within [10] business days of receiving your merchandise. Refunds will be made to your original form of payment.
If the item is damaged or not in its original condition, we reserve the right to deny a refund or a partial refund based on the condition of the item. - Exchanges
If you would like to exchange your item for a different size or color, please follow the return process above and place a new order for the desired item. We will process your refund upon receipt of the returned item. - Shipping Costs
Original shipping costs: If you return an item for a refund, the original shipping costs will not be refunded.
Return shipping costs: You will be responsible for return shipping costs unless the return is due to our error (e.g., the wrong item was sent). - Contact Us
If you have any questions or concerns about our return and refund policies, please contact us at:
Email: frostpine@unsealpro.com
Thank you for shopping with us! Your satisfaction is our top priority.
